Refund Policy
A Legal Disclaimer
SoftTouch Studio Med Spa is not a medical clinic, hospital, or primary care provider. Services provided are intended for cosmetic, wellness, and aesthetic purposes only and do not constitute medical advice, diagnosis, or treatment. Clients are responsible for disclosing relevant medical history and conditions prior to receiving services.
By booking an appointment and receiving services at SoftTouch Studio Med Spa, you acknowledge and accept that outcomes may vary and that all services are performed with informed consent. SoftTouch Studio Med Spa makes no guarantees, express or implied, regarding treatment results.
Refund Policy
At SoftTouch Studio Med Spa, we are committed to providing high-quality services and a positive client experience. Due to the nature of medical aesthetic and wellness services, we maintain the following refund policy.
Appointments & Services
All services rendered are non-refundable. Once a treatment has been performed, no refunds will be issued for dissatisfaction, perceived results, or change of mind. Individual results may vary, and no specific outcomes are guaranteed.
Cancellations & No-Shows
We require advance notice, a minimum of twenty-four (24) hours, for appointment cancellations or rescheduling.
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Cancellations made within the required notice period may be eligible to reschedule without penalty.
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Late cancellations or missed appointments may result in a cancellation or no-show fee, at the discretion of SoftTouch Studio Med Spa for the amount of the full deposit or $50.00 (whichever is higher) per cancellation or missed appointment.
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Repeated no-shows may require prepayment for future appointments.
Specific cancellation windows and fees may vary by service and will be communicated at the time of booking.
Packages & Prepaid Services
All packages, memberships, prepaid services, and promotional offers are non-refundable. Unused services may be forfeited if not redeemed within the time frame specified at the time of purchase.
Deposits
Deposits, when required, are non-refundable and will be applied toward the scheduled service. Deposits may be forfeited in the event of late cancellation or no-show.
Products
All retail product sales are final. Defective products may be reviewed for replacement at the discretion of SoftTouch Studio Med Spa. Opened or used products are not eligible for return or exchange.
Refund Exceptions
Refunds will only be considered in rare circumstances at the sole discretion of SoftTouch Studio Med Spa. Any approved refund will be issued to the original form of payment.
Third-Party Booking & Payments
Appointments, payments, and intake forms processed through third-party booking platforms are subject to this Refund Policy. Any disputes must be addressed directly with SoftTouch Studio Med Spa.
Policy Updates
SoftTouch Studio Med Spa reserves the right to modify this Refund Policy at any time without prior notice. Updates will be effective immediately upon posting to our website.
Contact Us
If you have questions regarding this Refund Policy, please contact us directly prior to booking an appointment.